Wyndham
AI agents handle routine calls. People handle the rest.
30–50%
lower call handling time
28%
of incoming calls handled by AI
94%
less time reviewing brand changes
Wyndham uses AI agents alongside its customer-service teams. The results reported include 30–50% lower call handling time, 28% of incoming calls handled by AI, and 94% less time reviewing certain brand-standard changes.
Routine work moves to AI. Complex interactions move to people.