Customer Support
Sofia answers the routine questions. Your team handles the people.
Most support volume is the same handful of questions asked in different words. Give that work to an AI employee so your team can spend time on the conversations that actually need judgment.
30-day money-back guarantee on your first month.
Sofia
Customer Support
- Coverage without a night shift
- 24/7
- Typical first-response time
- Minutes
- Grounded in your own knowledge
- Every reply
- One predictable price — unlimited workers
- $149/mo
Coverage without a night shift
Typical first-response time
Grounded in your own knowledge
One predictable price — unlimited workers
The problem isn't your support team. It's the repetition.
Order status. Password resets. Hours and policies. Where's my refund. The same answers, typed again and again, all day long.
Meanwhile the frustrated customer who needs a real conversation waits in the same queue as everyone else.
Sofia takes the repeat questions off the top of the queue and hands your team the ones that matter.
What Sofia does
- Reads and replies to incoming emails and messages.
- Searches your knowledge base, help docs, and past tickets.
- Looks up customer and order information.
- Drafts replies in your tone of voice.
- Escalates with full context when she isn't confident.
- Tags, sorts, and summarizes conversations.
What your team keeps
- Angry or sensitive customers.
- Refund and goodwill decisions.
- Relationships with key accounts.
- Judgment calls and exceptions.
- Final say on anything unusual.
- Approval before automation expands.
Ask her the way you'd ask a teammate
- “Answer anything about shipping and order status, escalate refunds to me.”
- “Draft replies but don't send them until I approve for the first two weeks.”
- “Summarize every conversation you escalated today.”
- “Use the tone from our help center, never promise a delivery date.”
One predictable price. Unlimited workers.
Start with drafts and approvals. Expand what Sofia handles on her own once you trust the work.
Runs on your hardware — or on Mancebo shared infrastructure at no extra cost. No token bills. No required model subscriptions.